Returns
Good Eggs does not accept returns or exchanges once an order has been shipped. Returns are only accepted in the following cases:
- The order was cancelled before shipment.
- The order was missed or could not be delivered (for example, when a valid ID cannot be confirmed for alcohol delivery).
If there is a problem with an item in your order, our team will do everything possible to resolve it.
Refunds and Credits
Reporting an Issue
If you experience any issue with your order, contact the Good Eggs Community Care Team immediately. Reports must be submitted within 7 days of delivery; otherwise, refunds, credits, or adjustments cannot be issued.
Eligibility and Process
Depending on the issue, Good Eggs may, at its discretion:
- Provide credit for the affected product, or
- Issue a partial or full refund.
For quality-related complaints, a photo may be required before a refund or credit is issued.
Missed Attended Deliveries
If your order requires an attended delivery and our team cannot reach you, the order will be cancelled. In such cases:
- You will receive an account credit for the order amount, minus applicable taxes, fees, and discounts.
- A cancellation fee may apply to cover costs associated with restocking or discarding non-resellable items (such as produce or baked goods).
Processing Times
- Account Credit:
Applied within 1 to 3 days after confirmation from a Community Care team member. - Refunds:
Depending on your bank or card issuer, refunds typically process within 5 to 10 business days after being issued.
If the refund does not appear within this timeframe, please contact your bank or credit card provider.
Updated Receipts
If you’ve received a refund and need an updated receipt, let us know and the Good Eggs Community Care Team will provide assistance!