You can cancel your order from the Your Orders section of your account at any time before the order cutoff date.
If something comes up and you need to cancel your order after the order window closes, we offer a one-time grace cancellation. We get it — life happens! Your order will be refunded in full with no fees. If you'd prefer an account credit for the amount of your canceled order, we're happy to add that instead.
Subsequent orders canceled after the cutoff date will be refunded and charged a service fee equal to 20% of the cost of your order.
To cancel an order after the order window closes, please get in touch at firstname.lastname@example.org or by calling/texting Community Care at 415-483-7344.