If your order requires an attended delivery and we're not able to reach you, we will cancel the order on your behalf. If this happens, you will be refunded or given an account credit for the order, depending on your preference, and you may be charged a cancellation fee.
Unable to receive your delivery
If for any reason you are unable to receive your order and it is past your order cutoff time, please contact us through this form or call us at 415-966-4133 (phone hours are from 8 am to 9 pm, 7 days a week) and we'll be in touch as soon as possible.
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