If your payment is declined when we attempt to fully process payment after your order cutoff time passes, we will send you an email to notify you of next steps. Depending on why the payment was declined, we may try to run your payment again so that we can deliver your order or your order may be entirely canceled.
If we try to process your payment again, a member of our Community Care team will reach out to you. We recommend that you update your credit card details. If we're unable to get in touch with you, your entire order may be canceled.
If your order has been entirely canceled, please update your credit card details and check out for a new delivery window. We recommend contacting your bank or credit card company to better understand why your payment was declined.
Unfortunately, if your order is canceled after a payment decline, we are not able to assist in creating a new order for the original delivery window and some products may no longer be available.
If you need to update your account payment information, please refer to this article for more info.