We just completed the transition to our new fulfillment center in West Oakland. We know this move has created some issues such as incomplete orders and late deliveries. If you’ve reached out to our Community Care team, it may take us a little longer than usual to get back to you, but rest assured we will be responding to everyone who gets in touch. This experience is not up to our normal standards, and we apologize for any inconvenience these growing pains have caused.
Despite these challenges, we’re confident this new facility will make your Good Eggs experience better than ever. It will allow us to carry more of your favorite products, keep our commitment to freshness, and deliver your orders with greater reliability and convenience.
We appreciate your patience and look forward to things running more smoothly very soon.
FAQs:
Will my deliveries take longer to arrive if I’m not located in the East Bay?
Your order will arrive during the delivery window you select at checkout. We’re working on new ways to keep you updated on the ETA of your orders.
Will you still carry local products from San Francisco?
Yes! We’ll still carry all your favorite San Francisco products, and we’ll be adding even more Bay Area brands for you to discover.
Will you still be paying your employees a living wage?
Yes, we are still paying our employees a living wage and we are committed to providing more good jobs in our new neighborhood.
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