We will be tracking CDC updates and news reports regarding COVID-19, and as things develop, we will reevaluate and keep you updated about any changes to our policies and procedures. Here’s what we’re doing now.
If you are immunocompromised, elderly, or are a healthcare worker, please reach out to our Community Care team so we can evaluate options for you. We are all in this together and keeping you healthy is essential.
All employees who can work from home are doing so. We have been stringent in not allowing anyone with cold or flu-like symptoms to be at work, and if needed we are offering additional sick time so they are encouraged to stay home and fully recover. All surfaces in our breakroom are disinfected after every meal break.
The use of gloves and effective handwashing are already deeply established in our production kitchen and fulfillment center as part of safe food handling practices, but we still made it a priority to retrain everyone. We also provide employees with alcohol wipes, disinfectant, and hand sanitizer.
We have made physical distancing a standard practice in our facilities wherever possible. For any tasks where physical distancing is not possible, PPE (masks, gloves) and frequent handwashing are required, and we recommend that the closer proximity doesn't exceed 15 minutes.
We have masks and gloves available for employees. All employees are required to wear masks while working. In an excess of caution, we have temporarily discontinued the reuse of boxes and ice packs until we have more information about the impact of COVID-19 and how it spreads. Our drivers will no longer be picking up return packaging. Learn more about how to dispose of all Good Eggs packaging.
We have implemented no-contact deliveries on all deliveries starting Wednesday 3/11, in which our drivers leave orders on front steps and do not enter your homes, even for attended orders. Learn more about how we’re handling alcohol deliveries and ID checks. Please understand that this is in an effort to continue to provide the important service of delivering needed goods to your homes, while still protecting our staff through the social distancing recommended by the CDC.
We appreciate the outpour of support for our delivery drivers and many of you have asked about tipping options. We've always had a no tip policy and don't have a feature set up for tips to be left. We are committed to creating good food jobs that don’t depend on tips and we are committed to paying our employees a living wage.
We meet daily to reinforce these practices and review any additional precautions based on new information that is available to us.
Due to the COVID-19 outbreak, we are experiencing record levels of demand for delivery slots. We understand that it is frustrating to see that windows are sold out 7 days in advance, and we are working to open more capacity as quickly as we can. Here are a few things to know:
- We are not out of food. We are receiving food from our suppliers every day and buying up to meet the demand. If a product is not available, please check back. Our Community Care team is not able to tell you when a product will come back into availability.
- Our hardworking employees are juggling school closures, changes to Bay Area transit, and other COVID-related issues — we are supporting them as best we can and orders may be 1-2 hours late as we work around staffing shortages.
- Right now, our Community Care team is unable to place an order for you if slots are sold out, or let you know when new slots will open. How many orders we can fulfill is based on a number of factors that are constantly shifting. We understand it is frustrating to keep checking back and we are working to meet this moment and get back to more open availability as quickly as possible.
We are actively hiring in order to staff up to meet this demand. We are also evaluating all of our systems to find efficiencies that would enable us to open more delivery slots.