Due to the COVID-19 outbreak, we are experiencing record levels of demand for delivery slots. We understand that it is frustrating to see that windows are sold out 7 days in advance, and we are working to open more capacity as quickly as we can. Here are a few things to know:
- Our app is experiencing loading issues when delivery windows are completely sold out. Please use our website to view available products or add to your order when delivery windows are sold out.
- We are not out of food. We are receiving food from our suppliers every day and buying up to meet the demand. If a product is not available, please check back. Our Community Care team is not able to tell you when a product will come back into availability.
- Our hardworking employees are juggling school closures, changes to Bay Area transit, and other COVID-related issues — we are supporting them as best we can and orders may be 1-2 hours late as we work around staffing shortages.
- Right now, our Community Care team is unable to place an order for you if slots are sold out, or let you know when new slots will open. How many orders we can fulfill is based on a number of factors that are constantly shifting. We understand it is frustrating to keep checking back and we are working to meet this moment and get back to more open availability as quickly as possible.
We are actively hiring in order to staff up to meet this demand. We are also evaluating all of our systems to find efficiencies that would enable us to open more delivery slots.
We will be tracking CDC updates and news reports regarding COVID-19, and as things develop, we will reevaluate and keep you updated about any changes to our policies and procedures. Here’s what we’re doing now.
In our production and fulfillment centers, there are always rigorous practices in place to prevent contamination. Our teams perform regular training to learn good manufacturing practices, in particular effective handwashing, using personal protective equipment to prevent potential contamination, and ensuring strict adherence to all rules and policies. With the new threat of a coronavirus outbreak, we have retrained our team and implemented heightened hygiene and facility sanitation practices.
We are working with our management team to remind team members to stay home from work if they are sick. At Good Eggs, our paid time off policy begins on day one of employment for our headquarters team and our hourly workforce, which will help employees feel more secure about taking time off.
Immediately and moving forward, we have made gloves available to our drivers for their safety. In an excess of caution, we have temporarily discontinued the reuse of boxes and ice packs until we have more information about the impact of COVID-19 and how it spreads. Our drivers will no longer be picking up return packaging. Learn more about how to dispose of all Good Eggs packaging.
We have implemented no-contact deliveries on all deliveries starting Wednesday 3/11, in which our drivers leave orders on front steps and do not enter your homes, even for attended orders. Please understand that this is in an effort to continue to provide the important service of delivering needed goods to your homes, while still protecting our staff through the social distancing recommended by the CDC.